We aim to produce our panels quickly, but building our products accurately and of the highest quality standard is always the number one objective.

Please note on lead times: CW Woodcraft builds all products to order. Standard Selections average 8 – 12 weeks, not including packaging and shipping time. However, most customization will add to lead time (such as finish matching or finish matched backer panel). CW Woodcraft can sometimes accommodate an accelerated production schedule, but they recommend that the customer discuss this before placing the order.

ANY PACKAGE OVER 150 LBS. IS CONSIDERED FREIGHT

It is important that the B.O.L. (Bill of Lading), is reviewed by the customer. Details such as the delivery address, contact phone number, and any special instructions are especially important to confirm with CW Woodcraft prior to shipping.

Depending on the number of panels, the price may or may not include basic freight; other freight fees, such as the Fuel Surcharge, Lift Gate Service, or Limited Access, will be billed at the shipping time.

If your panels are over 96″ in length, there will need to be special equipment onsite, such as a forklift, to accept delivery at your location. Otherwise, we can arrange a dock pickup at your local FedEx hub. It is important that you discuss any special delivery instructions with CW Woodcraft, please contact us with any questions logistics@cwwoodcraft.com

Please be aware that Fedex Freight may deliver your parcels on separate dates, and it is important that the contact person be available to schedule delivery window time when appropriate.

DO NOT ACCEPT DELIVERY IF THE PACKAGE APPEARS TO BE DAMAGED.