Terms and Conditions

Lead Times:

Fast-Build Order is 4 Weeks: The date of this Order should not be considered the project start date. This date will be acknowledged in a Final Order Acknowledgment (F.O.A.). Manufacturing will not begin until F.O.A. is signed and returned to CW Woodcraft.

CW Builder Panels is 4 to 12 Weeks (depending on panel options): The date of this Order should not be considered the project start date. This date will be acknowledged in a Final Order Acknowledgment (F.O.A.). Manufacturing will not begin until F.O.A. is signed and returned to CW Woodcraft.

Ready-to-Ship Panel Orders is 1 to 2 Weeks: The date of this Order should not be considered the project start date. This date will be acknowledged in a Final Order Acknowledgment (F.O.A.). Packaging and scheduling of the shipment will not begin until F.O.A. is signed and returned to CW Woodcraft.

Accessory and Hardware Order is 1 - 2 days: In stock items will be pulled and shipped within 2 days, but there may be back-ordered items; the customer will be notified before shipping.

The Production Manager will determine a more accurate shipping and delivery estimate. Lead times listed above are not guaranteed, only standards, not considering any customization or submittal processes. If multiple shipments are required, lead time applies to first shipment.

Submittals, if required, add at least three weeks to lead time. Submittals include a finished sample piece and basic panel design layout. Other items required for approval before production may take additional time, which is to be determined. CW Woodcraft generally supplies basic shop drawings at no charge; however, they may require an initial deposit on the project to proceed with drafting them. The timely cooperation of the customer with information requests, drawing reviews, and revisions are much appreciated and will considerably reduce the submittal process time.

Shipping Terms: Delivered to Contiguous US. If shipping to Canada, shipped DDU (Includes only basic freight, there may be additional charges based on delivery address limitations, lift gate service, etc.)

Project Delays/Storage Fees: CW Woodcraft will add 5% for each subsequent 3-month project delay (including, but not limited to, delays in deposits). If the customer is not ready to receive the products within 30 days of completion, CW Woodcraft will add 5% per storage month's final price.

Terms and Conditions

  1. ACCEPTANCE OF ORDERS
  2. No order placed with SELLER shall be considered as accepted until officially acknowledged by SELLER. Suppose the SELLER'S acknowledgment contains terms additional to or different from the PURCHASER'S order. In that case, it shall be effective as an acceptance of such order only if such terms are included in the sale contract, and they shall be so included if not objected to in writing within ten (10) days from the date of SELLER'S acknowledgment.
  3. PURCHASER acknowledges that PURCHASER is placing an order for nonstandard goods (a "Special Order"), which are being specifically produced to meet PURCHASER'S unique requirements, and that PURCHASER has provided SELLER with PURCHASER'S specifications (the "Specifications") for the Special Order. PURCHASER further acknowledges that if PURCHASER:

(i)           makes a change in the quantity ordered, the required specifications, or other modifications to the Special Order, SELLER is likely to incur additional costs which may, in SELLER'S discretion, be charged to PURCHASER and, if so authorized, shall be paid by PURCHASER in addition to the previously established pricing; and/or

(ii)          cancels the Special Order for any reason after SELLER has incurred any costs in connection therewith, whether through the ordering of materials, beginning of production or the incurring of any other cost or expense, PURCHASER agrees to reimburse SELLER for all costs and expenses, direct or indirect, incurred by SELLER, including, but not limited to, reimbursement for all materials ordered for the Special Order which are not generally usable by SELLER for its standard goods, set up costs, startup costs, reassignment of personnel and reallocation of resources.

PURCHASER is solely responsible for the Specifications and/or determining the number of goods to be ordered and which will meet PURCHASER'S needs. PURCHASER acknowledges that PURCHASER is not entitled to and has not relied upon any statement or representation of SELLER, its employees, representatives, or agents concerning the Specifications and/or the number of goods required for PURCHASER'S needs.

  1. APPROVAL AND RELEASE FOR PRODUCTION
  2. Orders will be acknowledged to the customer with an approval package consisting of an order acknowledgment document, shop drawings, and other information pertinent to the precise definition of the products and materials to be supplied.
  3. Orders will be released for production only upon receipt of signed approval of the package mentioned in the above paragraph. Production lead times will begin the date approval is received at SELLER'S location.
  4. DEPOSITS

At SELLERS discretion, a deposit may be required before processing an order for nonstandard goods, and such deposit requirement will be stated on the quotation form. When a deposit is required, the receipt of the deposit will be an additional prerequisite for production release.

  1. DELIVERY

All Sales are F.O.B. shipping point unless expressly stated otherwise on the quotation and/or order acknowledgment. No allowance from prices will be made for freight or cartage on material picked up at our plant or warehouses.

SELLER undertakes to provide a freight estimate to PURCHASER and arrange for goods' transportation from the shipping point (plant of origin) to the destination. SELLER will make its best effort to ensure the accuracy of such freight estimates but does not guarantee the same.

  1. FORCE MAJEURE

Delay or failure to fulfill or perform any order or contract shall be excused by any cause beyond SELLER'S control, including, but not limited to, sabotage, fire, flood, differences with workers, riot, insurrection, war, inability to obtain raw materials at competitive prices or due to shortages (and any resulting allocation of products, whether or not within the control of SELLER), an act of any governmental authority, including but not limited to wage and prices controls, priorities granted at the request or for the benefit, directly or indirectly, of any government or agency thereof, and an act of God. Any preceding conditions resulting in the delay or failure to perform under this agreement shall excuse such delay or failure whether the need exists now or arises hereafter.

  1. PRICE CHANGES

Prices of all goods are those applicable on the date of shipment to PURCHASER.

Where no price is indicated for a future period listed herein, it is estimated by, but not binding upon, SELLER that such prices will not exceed a 10% increase over the prices shown for the preceding period. All prices contained herein are the best current estimate of SELLER and are subject to change without notice. Prices quoted on items not shown in this price list (special items – nonstandard) are void after 90 days unless a firm order is received.

  1. WARRANTY

The goods sold hereunder are warranted to be free from material and quality defects and conform to the descriptions contained in the approved order documents. All other warranties, expressed or implied, including any implied warranty that the goods shall be fit for a particular purpose or are merchantable, are at this moment excluded. Defective goods may be returned to SELLER after inspection by SELLER and upon receipt of definite instruction from SELLER. Goods so returned and found to be defective will be replaced or repaired without charge. However, SELLER shall not be liable to PURCHASER or any other person for loss or damage (including, without limitation, general special, consequential, incidental and/or punitive damages) directly or indirectly arising from the use of the goods from breach of any warranty or any other cause, the exclusive remedy against the SELLER being to require replacement or repair of defective goods. Every claim on account of defective goods, short count, or for any other cause shall be deemed waived by PURCHASER unless made in writing within seven (7) days from the date of shipment of goods to which such claim relates.

  1. TERMS OF PAYMENT

Applicable terms of payment are shown on the face of the Quotation and Order Acknowledgment forms.

Payment terms shall be subject to the approval of SELLER'S Customer Financial Services Department. In case of doubt arising regarding PURCHASER'S financial responsibility, may stop production and suspend shipments until satisfactory assurances are received. SELLER shall be under no obligation to make any shipment when PURCHASER is in default hereunder or under any other sales agreement between SELLER and PURCHASER.

  1. TAX

Sales hereunder are subject to the condition that the PURCHASER pays the SELLER the amount which the SELLER is required to pay on account of any excise, manufacturer's payroll, use, or sales taxes or charges which may be established or levied by any governmental authority (domestic or foreign) upon the merchandise sold hereunder or any part thereof, or the manufacture, use, sale, or delivery thereof, insofar as the same may apply to the merchandise sold hereunder or the manufacture, use, sale, or delivery thereof.